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Old 09-16-2008, 02:58 PM   #189
Disconnect
Junior Member
Disconnect began at the beginning.
 
Posts: 8
Karma: 10
Join Date: Jun 2008
Device: Cybook
Quote:
Originally Posted by jljones View Post
That strikes me as another reason to buy one from WH Smiths. As a retailer, they are responsible for warranty repairs, they're a large company, and subject to UK law. I can't see them arguing if there's no evidence of physical damage.
The problem is, broken glass -is- evidence. And thats what 90% of the breaks are.

(If I'd thought about it I would have just used the credit card protection to get it returned or refunded the first time since it was within 30 days. But I thought "no, books on board won't screw me out of my one-time replacement policy..." They did swap it quickly that time, but so much for the $99 'damage' policy. I saved some cash vs a new screen but...)

Random side note, just ordered parts for this case. Hopefully it'll be good enough...
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