Quote:
Originally Posted by HarryT
With the very greatest respect, dki, I am sorry to hear that your Gen3 broke, but there is no reason to suppose that it will "probably break again". The overwhelming majority of Gen3 owners, as you can see from this forum, do not experience that issue. The statistics would suggest that you are highly unlikely to have another problem.
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If that is true that mean that usage does not matter in this case so Bookeen should replace the broken screens.
I think Amazon have the right approach to just replace the unit and take the goodwill.