It occurs to me that the only reason this works is I have a bigger company on my side. Kobo may claim: "by doing business with us, you agree with our policies" but then VISA may also claim: "by doing business with us, you agree with OUR policies"
So as an individual consumer I'm quite powerless but the key is to have someone big and scary on my side.
I think it's almost over. Amazingly, miraculously. At this point Kobo has confirmed that they've received the Aura and are ready and willing to give me a refund but they want to confirm that I've cancelled the dispute with my credit card. Which I have. So I should get a refund soon.
Quote:
Originally Posted by domani7
I'm not too jealous of your prepaid shipping label because you're doing an exchange and I just want my money back. I'd rather be out for the shipping costs than the full $185 I paid.
Side note: I find that a lot of the time companies think they can get away with anything just because they put it in a contract in small print somewhere. They try to intimidate people by being all "oh but you agreed to these terms by doing business with us". Yeah but if that contract is unlawful it's not like that's going to hold up in court no matter who signed it. Your contract does not trump actual law.
And I bet some of the time it works! What if every time someone wanted to make a return they were told "we do not do returns". Many people would be "oh ok then". Not everyone's going to fight it.
And I'm not even talking about Kobo, I think this is endemic in our world today to believe that the contracts we've signed are all-powerful. I've heard of the contracts that people who appear on reality television sign, and they're insane.
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