Thread: Aura HD Bad experience ordering Kobo Aura HD
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Old 05-31-2013, 12:05 PM   #7
John F
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Posts: 7,951
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Join Date: Feb 2009
Device: Kobo Clara 2E
Quote:
Originally Posted by BWinmill View Post
If a company doesn't want to sell to you, maybe you shouldn't buy from them? There are a lot of reasons why they may not want to sell to you: import/export regulations may create issues for the company, the company may be unable comply with local laws, the company may be trying to protect themselves from fraud.

There are also issues from the consumer's perspective. Companies are often unwilling to honour warranties for a device purchased in another country, even if the same model is sold in the customer's country. I once saw a Canadian friend struggle to get a warranty honoured for a device purchased in the U.S. (very similar countries) and it was a hassle to get honoured even though he lived within a 15 minute drive of the U.S. border.

My advice is to wait until Kobo is willing to sell to you, or go with a company that is willing to sell to you.
All well and good. But then state that as your policy somewhere. And then, if you do need to cancel the order, have the courtesy to notify the customer.
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