Thread: New problem, old Touch
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Old 05-30-2013, 12:08 AM   #2
DNSB
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Posts: 46,649
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Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
Quote:
Originally Posted by Corpsegoddess View Post
Hey guys...

So I encountered a new problem today, and it started after I downloaded update 2.5.2 (via the Kobo desktop app).

Everything was working fine, no problems. I updated today, and suddenly my Kobo freezes while square dancing once I've turned it on. I noticed two interesting things:

1.) I cannot reset it using the pinhole method--no lights come on at all. It's like it's dead.

2.) I *CAN* get it to "come alive", but only after I've removed my SD card (where all the books are stored) AND connect it to my PC.

If I put the SD card back in--stuck at square dancing.

I've already done two factory resets, nothing seems to have changed.

Is this something old, new, known, unknown? Any advice?
It's a new issue which I've noticed with a Touch, Glo and Aura. Originally, I thought it was a complete freeze but after running into late at night on the Aura and deciding it was too late to do a factory reset or otherwise beat on the problem, I left it. In the morning, the Aura was on the sleep screen. So far, it seems to average from 15 minutes to 2 hours for the boot process to finish.

I didn't need to connect any of them to a PC to get them to come back to life. A pin hole reset would repeat the boot process and get stuck at the same point with 1 square on the screen. Removing the SD card and resetting allowed the boot to finish but made the books unavailable. After I inserted the SD card into the booted ereader, it took the same 15 minutes minimum on the Aura before it would finish mounting the SD card and show the contents.

Regards,
David
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