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"All the replacement devices that were shipped out on 5/23 were returned to the Kobo site by the courier."
On top of being told that, you never received a tracking number. Wow, just wow. Sadly, it seems they shoot themselves in the foot more times before 6am than other companies do all day long! As a consumer you're left to debate whether they're merely incompetent or misleading you about ever shipping any replacements -especially after not getting the replacement shipped in the two days earlier as promised. I mean, I could understand if a shipment is late, or they are temporarily out of stock, but I have a hard time personally with what sounds like BS. I hope they do better for you.
Good luck!
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