MobileRead Forums - View Single Post - Kobo Support Nightmare: Aura with Blown Pixels

geekspertise · 05-28-2013, 02:14 PM

So Kobo finally claimed to ship my replacement Aura out on 5/23, and promised me a tracking number yesterday. I emailed them today to find out about the tracking number I never received, and it turns out that all of the replacement devices that were "shipped" on 5/23 were returned to the Kobo site by the courier.

I am yet again waiting for a valid tracking number and have received assurances from Kobo that my new device is going out today. The lunatics are running the asylum up there.

05-28-2013, 02:14 PM	#11
geekspertise Member Posts: 15 Karma: 19446 Join Date: May 2013 Device: Kobo Aura HD	All Replacement Shipments from 5/23 Returned to Kobo So Kobo finally claimed to ship my replacement Aura out on 5/23, and promised me a tracking number yesterday. I emailed them today to find out about the tracking number I never received, and it turns out that all of the replacement devices that were "shipped" on 5/23 were returned to the Kobo site by the courier. I am yet again waiting for a valid tracking number and have received assurances from Kobo that my new device is going out today. The lunatics are running the asylum up there.