Quote:
Originally Posted by GingerTez
B
I have no sympathy for shops that winge about the internet ruining their sales when they can't offer good enough customer service to convince me to shop in store.
Sorry for the winge!
Cheers,
Terry.
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You have my full sympathy and agreement. Service experiences and story's like this have made me shop online for about 90 % of my needs, the only exception being local stuff, or things I can't get online.
I sometimes wonder, why don't stores get it, that they can utilise their retail presence to offer something you don't often get online, personalised service. They could use it to actually differentiate them selves and appear at lest to provide some vale to offset the cost.
Unfortunately, Waterstones at times appears to be completely clueless. I've spend more then enough time in the past trying to find books, and they store staff has more often the not either been less then helpful or if helpful completely clueless. In fact I more or less stopped going to Waterstones a few years ago, when I had a borders nearby, or switched to online ordering for most of the rest.