MobileRead Forums - View Single Post - Help! DRMed books crashing the UK PRS-505 on a Mac

iCowboy · 09-14-2008, 08:08 AM

Hi,

Sorry to hear that someone else is in the same boat. You seem to be having exactly the same problem as me. Just as a matter of interest, has your Reader ever been used with a Mac? If not, that would suggest the problem affects versions of Windows that Sony supposedly supports.

I haven't fixed it as yet. At the moment I can't even authorise the Reader as ADE tells me I've used up all my authorisations - and so far it's taken 5 days for Adobe not to clear the previous authorisations. As soon as that happens I will try once more to see if the machine will authorise and work with the books from Watestones.

If that doesn't work, I'll try creating a new AdobeID, getting another book and see if that ID will work - it is possible my AdobeID has been corrupted, although it doesn't seem likely.

I went into a Waterstones store this week and they have promised to exchange the Reader for a new one. At the moment they're on back-order with a wait of about 2 weeks. It might be worth going in to your nearest Waterstones and asking for a replacement - you never know they might even have one.

Let us know if you make progress.

09-14-2008, 08:08 AM	#8
iCowboy Enthusiast Posts: 29 Karma: 14642 Join Date: Sep 2008 Device: Sony PRS 505	Hi, Sorry to hear that someone else is in the same boat. You seem to be having exactly the same problem as me. Just as a matter of interest, has your Reader ever been used with a Mac? If not, that would suggest the problem affects versions of Windows that Sony supposedly supports. I haven't fixed it as yet. At the moment I can't even authorise the Reader as ADE tells me I've used up all my authorisations - and so far it's taken 5 days for Adobe not to clear the previous authorisations. As soon as that happens I will try once more to see if the machine will authorise and work with the books from Watestones. If that doesn't work, I'll try creating a new AdobeID, getting another book and see if that ID will work - it is possible my AdobeID has been corrupted, although it doesn't seem likely. I went into a Waterstones store this week and they have promised to exchange the Reader for a new one. At the moment they're on back-order with a wait of about 2 weeks. It might be worth going in to your nearest Waterstones and asking for a replacement - you never know they might even have one. Let us know if you make progress.