Bob wrote...
Quote:
Originally Posted by inness
...they told me to try Dorchester branch which I did but did not have stock either so I got it online from Sony...
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I don't want to sound like a winging old git but I don't think I can avoid it....
This is a big problem all over - customer service is dead!
Yeovil branch should have atleast offered to phone Dorchester to see if they had stock to save you a trip. Waterstones lost out on £200 (plus accesories possibly?) - stupid stupid stupid!!!!!
My wife ordered a US textbook from Waterstones a few weeks ago and the staff member wasn't sure they could get it but said he would try. 5 weeks later after no contact from them I phoned up and was told
"Oh, it hasn't come in and we haven't chased it up. We would have been notified automatically by the system when it hadn't arrived within 6 weeks"
I asked for clarification and I was told that it is standard practice to NOT check on 'backordered' books for 6 weeks. In the old days (here I go!) these things would be chased up weekly. My wife ended up ordering it from Amazon instead. More lost revenue!
Similarly, I was in John Lewis a couple of months ago and I asked if they had any Nintendo DS for sale. I was told
"No we don't stock them here, try our online store". I was physically there with gift vouchers I wanted to spend and they didn't even offer to order one in.
I have no sympathy for shops that winge about the internet ruining their sales when they can't offer good enough customer service to convince me to shop in store.
Sorry for the winge!
Cheers,
Terry.