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Old 05-23-2013, 02:21 PM   #69
domani7
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Posts: 37
Karma: 89450
Join Date: Sep 2011
Device: nook
Quote:
Originally Posted by geekspertise View Post
Kobo didn't take me seriously until I informed them that I'd filed a dispute with MC. In my case, they also offered me prepaid return shipping, because I've been going back and forth with them for a month. However, they promised all of this two days ago, and I've yet to receive a tracking number or any other pertinent information, so I'm still not holding my breath.

I'm not too jealous of your prepaid shipping label because you're doing an exchange and I just want my money back. I'd rather be out for the shipping costs than the full $185 I paid.

Side note: I find that a lot of the time companies think they can get away with anything just because they put it in a contract in small print somewhere. They try to intimidate people by being all "oh but you agreed to these terms by doing business with us". Yeah but if that contract is unlawful it's not like that's going to hold up in court no matter who signed it. Your contract does not trump actual law.

And I bet some of the time it works! What if every time someone wanted to make a return they were told "we do not do returns". Many people would be "oh ok then". Not everyone's going to fight it.

And I'm not even talking about Kobo, I think this is endemic in our world today to believe that the contracts we've signed are all-powerful. I've heard of the contracts that people who appear on reality television sign, and they're insane.
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