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Kobo should strike a deal with Best Buy or Staples here in the US (as they have done in other countries), so the real professionals can handle orders and shipping for American customers for their entire product line.
I ordered my Aura on April 20th, and received it on the 29th, but I had to call about four times before I even got a tracking number. Their order system is a joke. I should be able to see all account activity, including hardware purchases, in my Kobo account. It's 2013, and both their inventory management system and CRM systems are a joke.
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