Quote:
Originally Posted by DNSB
Odd. I returned a Kobo Touch and had no problems. Took all of 4 days from when I contacted customer service to having the new Touch in my hot little hands and was popping the old Touch into the box for shipping back to Kobo. I could have exchanged it locally but for the minor detail of owning it for 6 months before it decided to display only the top half of the display.
When my sister tried to have her $359 Kindle 2 serviced when the keyboard went wonky, that was a frigging nightmare. Multiple phone calls and emails over a 6 week period. Evidently she should never have moved back to Canada from the States when her contract ended and she was offered more money and better benefits here -- not to mention her kids could go to a school that did not have metal detectors at the entrances.
Of course, we live in the same country as Kobo's headquarters while dealing with Amazon meant dealing with a foreign corporation. And one I was beginning to think classified Canada as a hostile nation.
Regards,
David
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Yes, sometimes it's lucky to get lucky !
