Quote:
Originally Posted by Nil Einne
Ordered mine shipping to my freight forwarder in Oregon on the 16th (US/Canadian time) although it was fairly late in the day. My credit card got charged when I ordered I think. (My CC company doesn't show authorisation holds in the account details and I forgot to check my balance just before ordering but it doesn't seem to have changed unexpectedly and it now shows up as a processed transaction after ~ 3 days.) I got charged in Canadian dollars, I guess this is normal I was never sure but I definitely prefer it because the Canadian dollar is lower (and because it's always a foreign currency transaction to me, it would be better or the same for me even if it was 0.999USD to 1CAD).
Got 2 emails from Kobo just after I ordered, one an invoice, one an order confirmation. Nothing since but they only had 1 working day so far probably and unfortunately Monday seems to be a holiday in most of Canada.
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Just a quick update, got an email not long ago from Kobo saying it shipped via Canada Post. Checking the tracking number I get these details.
Code:
2013/05/22 06:01 MISSISSAUGA International item has left Canada
01:23 MISSISSAUGA Item processed at postal facility
2013/05/21 18:48 ETOBICOKE Order information received by Canada Post
The tracking number is also already working in the USPS site, although it only shows 6:01am. I'm not sure if this is a limitation in the USPS tracking or they only received these details (meaning they probably only had the tracking number after this), I had thought Canada Post may share details with USPS as soon as they process it since they must know it's destined for the US. (With items from China or HK I can usually check the NZ Post site not long after the tracking starts working, i.e. before it leaves China or HK.)
So if you're counting, it was about 5 days since I ordered, but since as I said it was fairly late on Thursday that I ordered and Monday is a holiday for the places involved, that means it's shipped on the second or third working day depending on whether you count Saturday (Friday then left Kobo on Tuesday). I wonder if I'd ordered earlier (I noticed the Espresso in stock earlier in the day but then wanted to check a few more thing, also I had never checked on Thursday before then IIRC) whether it would have left Kobo on Friday and perhaps left Canada on Saturday presuming Canada Post processes parcels on Saturday.
Anyway not a big deal considering I already had to wait a long time for the Espresso to go back in to stock because I waited one day too many to order. And either way, personally I'm reasonably satisfied by Kobo's processing time and the way my order had been handled so far. Now just have to wait for it to wind it's way to my Portland, Oregon freight forwarder. I'm glad I didn't have any lost order problems since that may have been annoying to work out considering I don't live in the US and am having it shipped to a freight forwarder. Particularly if my CC was never charged, I would be wondering if they rejected it but failed to tell me. I'm also hoping Kobo gotten more conservative with the packaging too so I don't have to pay too much volumetric weight charges for shipping it to NZ (if it's over 2 kg as one person found, I may try to get my freight forwarder to repackage). So perhaps it's for the better I waited. Of course most important of all would be that my reader is fine and does not require a return since that would be rather annoying to deal with.