Thread: Paid for book but won't download onto kobo
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Old 05-22-2013, 08:11 AM   #8
davidfor
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Join Date: Jul 2011
Location: Sydney, Australia
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Quote:
Originally Posted by heedarmy View Post
Hi Peter, she downloaded from the kobo website. it's on her reader but she can't open it she doesn't have access to a pc(we download books for her).
What actually happens? Is an error displayed? Does the cover get show in the lists?
Quote:
What can she do about getting her money back if she can't get it to work
You will need to talk to Kobo support. They will try and work out why it hasn't downloaded properly. Unfortunately, they will probably ask you to do a factory reset or at least log out on the device and back in. If it still can't be downloaded, they are the ones to talk to about a refund.
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