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I'll give my Kobo order story, I have preordered on April 15th, 3 conversations with CS and 2 weeks worth of "processing"- I got shipping confirmation on May 6. CS kept telling me that there is very high demand and processing an order- is a lengthy process.
My friend placed her order on May 1st, when Aura was listed as in stock on the website, and still have not received a shipping confirmation.
As far as reader itself- it should ditch the database, and use normal file manager, would be by far more efficient and convenient. But why would anyone listen to me...
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