Quote:
Originally Posted by 93terp
I too have a dead pixel on my Aura HD. I'm debating about what to do - my ordering experience with Kobo for the Aura left a bad taste in my mouth with respect to the ineptitude of their customer service. I haven't decided if I want the pain & aggravation of a return/exchange, and since I'm in the U.S. no telling how long it would take to get another one!!
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Both the ordering process and the replacement process have been one long nightmare for me. It took them DAYS to provide me any shipment or order processing information. And it's been a month since my purchase, and more than 3 weeks since I requested a replacement and still don't have one. You can
read my whole nightmare on this thread. The reps are rude at every turn, and they can't even get addresses right off of the forms they send you to fill out. It's been a never-to-repeat experience for me.