Quote:
Originally Posted by Prestidigitweeze
Beyond that, there's no getting around it: if you live in the States, Kobo's CS is pants. If you live in Canada or the UK, that isn't as problematic because most of your resellers are going support returns.
In the USA, Kobo's a harder sell because neither vendors like Powell's nor Kobo will support your purchase.
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So you know that Powell's will not honor what their web site states:
Unopened Kobo devices, with seal intact, are returnable within 30 days of receipt. Once opened, Kobo devices are not returnable. If defective, your Kobo can be exchanged for a replacement. No substitutions.
I bought my Kobo from Powell's this month. There is nothing wrong with it. I would hope they would honor their policy if there was. Do you have evidence that they don't?
6 months down the road? I wouldn't think most device makers would be bothered, other than Amazon. But I refuse to limit myself to buying Amazon devices just because they have the best replacement history. I'll buy the devices that I want and take good care of them.