Quote:
Originally Posted by Prestidigitweeze
My experience with CS is this: Through creative misinterpretation, Kobo reps actively try to make the customer the guilty party so that the responsibility isn't theirs and returns are not effected. I don't know why they treat customers that way, but despite my appreciation for the commitment, creativity and specs represented by the Aura, I'm very unlikely to purchase another Kobo reader unless there's a dramatic change. I've asked everyone I could at Kobo about whether they will ever stock SleepCovers for the Aura again and no one has been able to give me a straight answer. Likewise my questions about a bright dot on the screen.
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This.
Despite my horrendous experience with Kobo "customer service" I was seriously considering a Glo or Aura as I'm having a recurrent issue with Nook Glowlight screen defects. However once you mention a bright dot on the screen, I think Kobos might have the same problem. And unlike B&N I'm 100% sure Kobo won't replace the defective unit. B&N just replaced my STG for the third time, even though I'm one month out of the warranty period. I'll stick with the company that at least backs up their product.