Quote:
Originally Posted by OwenA
Thanks Booxter. It will have to be done via my employer as they purchased it (and they are not known for their speed at dealing with this kind of thing - it took the two months to buy it in the first place) but I will pass your message and all your details onto them.
If we send it to you, rather than back to the Onyx store, presumably that doesn't invalidate the warranty at all? Would I need to get their permission to do this first - rather than sending it back to them? I don't quite understand the relationship between you and Onyx. Their website says that warranty returns have to go to Arta Tech - but I suspect they may take longer than you.
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Ok, I understood first you got it from Onyx directly (from China) but you got it from Artatech Polen.(the Website Onyx-Boox does not mean it is Onyx directly, just pretending it).
In this case the only possibility is to contact Artatech for the warranty service..
Now how to connect your broken device to pc:
1. Please reset it (hole on the rear cover of M92)
2. Power it on. Make sure you can see the blue led going on for approximately 10 sec.
3. Wait additional 10 sec and connect to your PC via USB. Make sure there a re no other USB devices connected to your PC and the speaker of the PC are on, so you can hear a USB connecting signal.
4. Just press once joystick's OK button (it is the same as clicking with stylus on OK in the connecting dialog window on M92)
Afterwards you must be able to see the internal memory of your device.