Quote:
Originally Posted by Katsunami
LOL. What Kobo says doesn't mean anything.
I've worked in several support and advisory functions. Sometimes I told a customer (or better, *had* to tell customers) things that were not true because of company policy. Like: "No, we do not know exactly if and when a successor to product X will be released, as we are not the R&D team. At this point, we have no information about an impending product release."
This answer would eventually end up on the internet as the truth because some representative of Company X said so.
All the while I knew the successor would be announced exactly two weeks later. Or that there never would be a successor. Or something.
I expect this to be the same with any company. Of course Kobo will *never* admit that they jumped on the chance to get a batch of screens that where not intended for them originally, and rushed a design to put them to market ASAP, or worse, just bought the reader as it was designed for Barnes and rebranded it after adjusting their firmware to run on it.
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This is very true, and I can't believe I forgot it.
It is such an accepted fact that company reps will spout the company line that I don't even regard it as lying. A company line might not be factually correct but it is treated as the accepted truth.
This reminds me of a funny story about Qualcomm, Mirasol, and Pocketbook.
A press release leaked in December 2010 that Pocketbook was working on a device with a Mirasol screen called the Pocketbook Mirasol eReader.
I broke the story and had confirmation from Pocketbook as well as technical details, but Qualcomm never admitted that the partnership existed. As far as they were concerned the leaked press release never happened.
I can still recall the times I met with the Qualcomm people and the way they denied the facts. It still gives me a chuckle.