Hi Randy,
I saw something on another post that said you can't charge without the battery. But as this is only a week or so old I don't really want to take the cover off for fear of invalidating the warranty.
I have tried resetting, with and without it plugged into the charger - still the blank screen with the slowly multiplying black lines - I have about 16 lines now (started with one yesterday).
Unfortunately I have about 1 week's worth of work on here - student marking - and there is a deadline for the marks as we are very close to the end of term. I don't mind if the Boox has to be returned, but I really badly need to get my work of it, so if anyone can help with this I'd be very grateful.
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