Quote:
Originally Posted by domani7
Update:
So as soon as I mentioned a credit card dispute that got their attention and they replied. Per their request, I filled out their detailed questionnaire, and took photos of the Aura. For some reason they also needed my receipt- don't they have this information? Whatever, I'm pretty sure Kobo's just trying to make it difficult in hopes that most people will give up.
There's a photo that shows the pinprick of light on the screen and there's a photo of the aura next to the nook and kindle which shows that the Aura's screen is a downgrade. I had my sister help me with the pictures because I wanted it to be fair and not look like I'm setting up the Aura to look bad.
Anyway- I send all the documentation to Kobo that they wanted and I'm told I'll hear back in 24-48 hours. Suffice it to say, I did not hear back in 24-48 hours. So I gave them 4 business days then I contacted the credit card company about this whole mess. What's the point of threatening to go the credit card route unless you're willing to do it? I feel better now because I can relax since I know the credit card company will go after Kobo.
|
Ya.. Like I have said many times.. Kobo nice e-reader ... however absolute terrible customer service.. the Right hand doesn't know what the Left hand is doing.. they will get swallowed up by Nook is the rumor.. or possibly Kindle..but I hear Nook.. B&N..