Quote:
Originally Posted by FizzyWater
Nicely done, I will admit, but I hate the scripts that customer service people have to follow.
"I drowned my Kindle and it's dead."
"Please try resetting your Kindle device and let me know, if you still face the same problem."
"Uh, really, it's dead."
"I'm really sorry the troubleshooting doesn't work out."
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I imagine part of that is company policy. They have to try the easy fixes before going onto replacement. When I dropped my 1st K3 and the screen was damaged I had to go through a similar procedure. Of course in my case the warranty had already run out so I had to purchase a replacement (though at a reduced price of I think 69.00).