I got a tracking email today to return the unit. I first got the aura 8 days ago and that's when I sent the first email with screenshot to support. I told them I was frustrated after waiting so long to get the aura to have it be defective. I said I wanted a refund, and they responded shortly after and said they would give me a refund.
I sent the unit back with the prepaid fedex label they gave me today. They said to email them the tracking number so they could start the refund which I emailed. Now I'm waiting again, but I ordered a kindle pw this evening and it arrives tomorrow. That's good service.
I looked at the pw in the store and the blacks aren't as good probably because of the resolution, the screen isn't nearly as white, but it's more ergonomic and I can have it by tomorrow. I might get a pw2, sony's new unit, or the aura again if the price drops and it's available to buy from a us store.
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