Initial Question: I drowned my Fire HD. I lost it for 2+ days, and found it between the frame and mattress of my water bed. It had been soaking in about 2" of water. Surprisingly, it doesn't work now.
Karthik : Hello, Andrew.
Karthik : My name is Karthik , I'll be happy to help you today.
Karthik : I'm sorry to hear about the problem you have with your Kindle device.
Karthik : Before I can view your account I'll need to do a quick security check. Please confirm the email address, complete name, and billing address on your account.
SampleAndy : I'm guessing the chemicals in the algicide shorted out something. I know it's not guaranteed against that, but...
SampleAndy :
email@domain.com
SampleAndy : Firstname MI. Lastname
SampleAndy : P.O. Box 99999, City, State, ZIP
Karthik : Thanks for your information, Andrew.
Karthik : Are you referring to "Andrew's 6th Kindle ?"
SampleAndy : yup That's the one.
Karthik : Thanks for your information.
Karthik : Please try resetting your Kindle device and let me know, if you still face the same problem.
SampleAndy : Did that. I dried it off, and did NOT try to turn it on until after I tried drying it in rice for one week.
SampleAndy : Turning it on doesn't work, and holding the power button for 30 seconds doesn't work.
SampleAndy : When I plug in the charger, the Kindle Fire logo comes on for 3-4 seconds, but then it goes black and nothing else happens.
SampleAndy : The charger (from one of the 3g Kindles) usually gets kind of warm, but it stays at room temperature.
Karthik : I'm really sorry the troubleshooting doesn't work out.
Karthik : At this point, I can help you with replacing your Kindle device.
Karthik : Please confirm the shipping address?
SampleAndy : Street, City, State, ZIP
SampleAndy : We need to talk about price first, no?
Karthik : It is a free replacement, since your Kindle device is under warranty.
SampleAndy : ??? They are guaranteed against... carelessness?
SampleAndy : I freely admit that it was NOT design failure, but as a result of my actions.
Karthik : Since you drowned your Kindle device, it will not cover under warranty, As an one time exception I can help you with replacing your Kindle device.
SampleAndy : tell me more. Please.
Karthik : And provide me the last four digit of your valid credit card associated with this shipping address?
SampleAndy : 9999
Karthik : Thanks for your information, Andrew.
Karthik : Please be on online while I create a replacement for you.
Karthik : The replacement was successfully created.
Karthik : Estimated Delivery Date: May 16
Karthik : Once our chat section closed, I'll send you an email regarding the return and replacement details.
SampleAndy : I'm still a little confused. This is at no charge to me?
Karthik : Yes, it is a free replacement.
Karthik : You'll not be charged.
SampleAndy : That's fantastic. Can you tell me anything about the additional warranty service?
Karthik : Every new Kindle device comes with one year warranty.
SampleAndy : There's something called a 2-year Square Trade Warranty
Karthik : Yes, you can purchase an extent warranty to your Kindle device.
Karthik : You can purchase the optional warranty protection plan within 30 days of a new Kindle purchase.
Karthik : The warranty protection plan adds an additional year and more comprehensive protection, including coverage for accidental drops and damage.
Karthik : The warranty protection plan is sold and administered by SquareTrade, a third-party warranty service provider.
SampleAndy : ok... 30 days from today?
Karthik : Yes.
SampleAndy : but that isn't directly to Amazon... I'd like to thank the company for their policy. Guess I'll just have to keep buying stuff.
Karthik : Customer feedback like yours is always important to us. I'll be sure to pass your message along to the appropriate department as we continue to improve the Kindle experience for our customers.
Karthik : You can contact SquareTrade at 866-374-9939; they'll be happy to help.
SampleAndy : I belong to a forum that discusses different readers. Would it be a good idea to post this information there as a show of Amazon's great support?
SampleAndy : Or would it encourage carelessness and negligence on the part of users?
Karthik : Yes, you can post.
SampleAndy : Should I change your name or leave it there?
Karthik : As your wish, Andrew.
SampleAndy : ok. I guess I'll leave it then.
Karthik : You're welcome, Andrew.
Karthik : Kindle comes with a One-Year Limited Warranty against defects in materials and workmanship under ordinary use.
Karthik : As an one time exception, to help you with this, I've created replacement for you.
Karthik : Is there anything else I can do for you today?
SampleAndy : I can't think of anything. You've already done far more than I expected!!! Thank you!
Karthik : It was my pleasure working with you.
Karthik : I'm glad I was able to help.
Karthik : Thank you for contacting Kindle support. Have a great day!