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Update:
So as soon as I mentioned a credit card dispute that got their attention and they replied. Per their request, I filled out their detailed questionnaire, and took photos of the Aura. For some reason they also needed my receipt- don't they have this information? Whatever, I'm pretty sure Kobo's just trying to make it difficult in hopes that most people will give up.
There's a photo that shows the pinprick of light on the screen and there's a photo of the aura next to the nook and kindle which shows that the Aura's screen is a downgrade. I had my sister help me with the pictures because I wanted it to be fair and not look like I'm setting up the Aura to look bad.
Anyway- I send all the documentation to Kobo that they wanted and I'm told I'll hear back in 24-48 hours. Suffice it to say, I did not hear back in 24-48 hours. So I gave them 4 business days then I contacted the credit card company about this whole mess. What's the point of threatening to go the credit card route unless you're willing to do it? I feel better now because I can relax since I know the credit card company will go after Kobo.
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