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I've had the same problem with some series missing one book, but it has always turned out to be a publisher rights issue, stupid as it seems Kobo just doesn't have permission to sell that one book in my country.
I have had some success with writing to the publisher direct (well, only one publisher, Macmillan US replied and actually made some books available and they showed up on Kobo a week later, but other publishers haven't replied).
If you don't get any action then I would just change your address to a country that has the book and buy it that way, or open another account in that country and gift the book to your home account.
In my country I can buy books 1,2,4,5 of the Fortress series by C. J. Cherryh, but the publisher has no rights to sell the 3rd book here. In her blog the author makes it clear that she is happy for readers to get around this sort of stupidity by using a VPN or other means. (VPN is not necessary for Kobo though).
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