MobileRead Forums - View Single Post - Troubleshooting Strange problem with ad supported kindle.

Mscottj · 05-12-2013, 08:51 PM

Well, not really a problem but definitely strange.

About a week ago, my Kindle 4 black stopped downloading ads. The "Please connect wirelessly to download the latest Special Offers" screensaver, and the banner at the booklist page bottom was all I had.

I have had no problems connecting to wifi however, and can use the store just fine. Any purchases or archive downloads appear within seconds.

Still, the lack of ads bothered me, as it meant that something was wrong. I rebooted a couple of times, deregistered/registered and nothing seemed to help. So I did a factory reset, and went through the setup without issue. Now the Kindle thinks that it isn't ad supported at all.

No banner at the bottom, no "view special offers" option, and the screensavers are the standard Kindle 4 screensavers (ballpoint pens, typewriter keys, pen and inkwell ect.) I checked my account and the Kindle is still subscribed to special offers.

My issue is this - I have a non ad supported kindle without paying for it or doing any kind of jailbreak - it just magically did it. Should I notify Amazon, or let it go?

05-12-2013, 08:51 PM	#1
Mscottj Junior Member Posts: 4 Karma: 10 Join Date: Dec 2012 Location: Tacoma, WA Device: K2, K3, K4B, Paperwhite 2013, Sony PRS-300 x2, Sony PRS-600	Strange problem with ad supported kindle. Well, not really a problem but definitely strange. About a week ago, my Kindle 4 black stopped downloading ads. The "Please connect wirelessly to download the latest Special Offers" screensaver, and the banner at the booklist page bottom was all I had. I have had no problems connecting to wifi however, and can use the store just fine. Any purchases or archive downloads appear within seconds. Still, the lack of ads bothered me, as it meant that something was wrong. I rebooted a couple of times, deregistered/registered and nothing seemed to help. So I did a factory reset, and went through the setup without issue. Now the Kindle thinks that it isn't ad supported at all. No banner at the bottom, no "view special offers" option, and the screensavers are the standard Kindle 4 screensavers (ballpoint pens, typewriter keys, pen and inkwell ect.) I checked my account and the Kindle is still subscribed to special offers. My issue is this - I have a non ad supported kindle without paying for it or doing any kind of jailbreak - it just magically did it. Should I notify Amazon, or let it go?