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Weird, a friend of mine had the same problem only last week, and had me call Amazon on his behalf.
They told me also, the only option is to buy a refurbished Kindle for a discount, and offered me the Touch, and the Kindle 4th-gen. When I asked them about the paperwhite they said I could get that too, as well as the Kindle 5th-gen.
Did they specifically say, NO you can't have the Touch/Kindle 4th-gen/5th-gen?
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