Quote:
Originally Posted by Sharkus
Perhaps the real question is what part of the experience is the problem, is it the order process and notification of progress that is frustrating people, or is it the time taken between placing the order and it being .
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In my case, it wasn't only the unreliable order tracking system & notification progress, but the complete, total incompetence of the Kobo customer service representatives. And don't get me started on the fact that there's no way to track a hardware order in my account - it's for ebook purchases only! WTF!!
My situation is thoroughly documented in the "Aura HD For U.S. Buyers" thread.
It's a good thing the Kobo hardware experience has been mostly positive because every other aspect of my 1st ordering experience with them was abysmal. Certainly not anything I would recommend to a friend or family member.