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Old 05-09-2013, 12:59 PM   #58
Sharkus
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Posts: 444
Karma: 2269648
Join Date: Jun 2010
Location: Toronto
Device: Kobo: Original, WiFi, Touch, Aura, Aura H20, MiniGloHD ;) iOS app
Quote:
Originally Posted by John F View Post
And here is the tier2 email reply:


Does the above sound right? From what's been posted, I thought they just needed to tweak something on their end?

And I really think that they just make stuff up:



I keep wifi off. I don't sync unless forced to because of version upgrades. The only reason I upgraded was that I now "have" three devices, and I want the same software on them. If I hadn't brought an Aura, I would have stayed back on 2.1.5.

And what the heck is a membase error. As a user I don't care. It is just them throwing out gobbly gook to confuse the customer. "yeah mention membase errors, that will make the customer think we know what we are talking about".

My guess is that a sync has happened at some point and caused the shelves to sync.
The membase thing, well, that makes me go "ahhhh!" as I do know what is being referred to, and also the problem mentioned. Obviously I do not and cannot share certain information, but I believe you could equate this to something like a web browser cache issue, whereby you might not see in the browser what you should see as the cache is having a problem.
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