And here is the tier2 email reply:
Quote:
Thank you for contacting Tier 2 Kobo Customer Care. We apologize for the delay in our response. We have been receiving higher than normal ticket volumes and are trying to work through them as quickly as possible hence the delay in our response.
Unfortunately, the bookshelf problem is known. It is an account related issue. It only affected certain people that synced when our servers were experiencing a membase error.
To solve the problem, you need to create a new account, we will then add the books manually to your new account so that the error disappears. We apologize for the inconvenience.
One you have created your new account, please let us know what it is and we will add the books for you.
You will also have to sign out of the Kobo Desktop application and sign back in using the new account. You will also have to factory reset your eReader and then set it up using the new account.
We apologize for the inconvenience. We await your response.
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Does the above sound right? From what's been posted, I thought they just needed to tweak something on their end?
And I really think that they just make stuff up:
Quote:
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... It only affected certain people that synced when our servers were experiencing a membase error. ...
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I keep wifi off. I don't sync unless forced to because of version upgrades. The only reason I upgraded was that I now "have" three devices, and I want the same software on them. If I hadn't brought an Aura, I would have stayed back on 2.1.5.
And what the heck is a membase error. As a user I don't care. It is just them throwing out gobbly gook to confuse the customer. "yeah mention membase errors, that will make the customer think we know what we are talking about".