Quote:
Originally Posted by taming
Sharkus, if it is not a style sheet issue, but rather the coding of the book itself, then that is not a Kobo fix, but a Publisher issue though. Right? I have seen things that a style sheet fix will take care of, but other things that require some tweaking of the book's html.
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Really depends on the exact problem. One other thing I forgot to mention, possibly specific only to iOS, is that we do have a javascript which is run and that applies certain changes to the css. A good example is the Kobo app for Rakuten (only in the Japan App Store), there were a lot of changes to our javascript to ensure correct rendering of Japanese text.
Here's a bit of the process when it comes to content issues (what we term issues with a book's rendering).
1. The issue is reported. Either directly to us, say from a feedback email, or from a ticket that has been filed by the team that looks at content.
2. We, typically myself, try and reproduce the issue. This is why I am known to ask for URL's to the books, different geo's can have different publishers for a book, and the content can be different, or same publisher but different content, for example, Harry Potter books come in a UK and US edition, and there are certain differences (trousers instead of pants).
3. If I find the issue, I then pass it along to one of the developers and ask them to check if this is a book issue or an app issue. If it is an app issue we will decide wether it is to be fixed or not. A bit elitist perhaps, but changes to the .js will require a round of content testing to ensure the "fix", a) works, b) does not break any other books. This is somewhat time consuming, and so we have to be sure it's something we really want to do. If this were an issue with a new bestseller, or a whole set of books from a specific publisher, then that gives weight to us fixing it.
If it's not an app issue, but an issue with the book content, depending on how we were informed about it, we'll respond to the ticket with details on the issue, and how it is caused and what, if anything, could be suggested to the publisher / author (it could be a self-pub book) on how to address the issue.