And the neverending saga continues....
Finally heard back from Tier 2 support - they indicated that I had "erroneously ordered 2 readers"! Then they provided return shipping instructions, but didn't provide a waybill # or shipping label with paid postage. At this point, my head pretty much exploded. I called back when I know Tier 2 support would be open and specifically requested to speak to the individual whose name was on the response email (Jessye C). I was connected to Jessye and after explaining the situation (I didn't "erroneously" order anything - Kobo lost my 2 orders, told me I would not be charged for them, and then conveniently found them, charged me for them, and shipped them to me), and "assuring & guarenteeing" her that I wasn't paying a single penny - Canadian or U.S. - to ship the 2 units back to them, she agreed to send me a waybill # once I send them more info (name, address, phone #, email address - weird - don't they have that info on file for me already? Funny that they had it when they shipped me my Auras!). I personally think it's a stall tactic on their part. They had absolutely no intention paying for my return shipping until I pressed the issue.
Just FYI - Jessye C. told me that their Tier 2 support are located in Toronto. I have her direct # and extension and am very tempted to post it here for all those frustrated with their ordering experience, but I'm not sure if that would violate an MR forum posting rule
