Thread: The bad Kobo customer service thread
View Single Post
Old 05-08-2013, 11:34 AM   #50
John F
Grand Sorcerer
John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.
 
Posts: 7,951
Karma: 70880793
Join Date: Feb 2009
Device: Kobo Clara 2E
And while I'm complaining about bad customer service, just to nitpick, ...

From their support:

Quote:
... Ok, I am going to escalate this issue to our Tier 2 Department and they are going to contact you within 24-48 business hours via e-mail. ...
So it really takes them a minimum of 24 hours to respond.
John F is offline   Reply With Quote