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I think the problems must be country-specific because WHSmith in the UK didn't fail me. I selected free shipping (quoted as 3-5 working days from desp to deliv) for an Aura and a Sleepcover.
The Aura arrived on the 3rd working day and the cover, even faster, on the 2nd working day. I could have paid extra for faster delivery. I was able to see order progress on the website until despatch and I got timely despatch emails for both items. Order tracking would have been nice, but maybe that was only available for those who paid the extra for the 1st class delivery.
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