Thread: Kobo.com order processing time
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Old 05-07-2013, 12:20 PM   #7
Skydog
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Join Date: Mar 2009
Location: Circling Earth @ Mach .83
Device: Elipsa 2E, Sage, Libra Colour, Libra 2, Clara 2E, Oasis3, Voyage
Quote:
Originally Posted by gadgetdude View Post
That's really too bad - for me:

Ordered: 5/1
CC Charged: 5/1
5/7 - No Shipping - still "processing"

The fact that the charged my card and THEN say it will be 5-15 days before shipping is wrong - if they take so long to ship they should not be charging my card until it ships. Now I just called to cancel and am told that it has to be escalated to level 2 support and they will contact me between 24-48 to "discuss" the cancellation. Who needs level 2 to cancel an order???

While the device seems like the right choice, something in my gut it telling me that Kobo is not the company I want to deal with.
It took two calls to cancel my order of 4/16 that could not be found. I was told the same -- request would be forwarded to tier 2 support. A cancellation email arrived two days later. It was another three days before a credit was posted = two calls, one email and five business days in total.
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