Quote:
Originally Posted by ilovejedd
For my Aura HD: - ordered 4/25
- CC charged 5/2
- item shipped 5/2
- tracking number received 5/3
- item received 5/6
I think 5-14 business days is probably normal for Kobo. From my experience, Kobo contracts out order fulfillment so not sure how much control they have over that. |
That's really too bad - for me:
Ordered: 5/1
CC Charged: 5/1
5/7 - No Shipping - still "processing"
The fact that the charged my card and THEN say it will be 5-15 days before shipping is wrong - if they take so long to ship they should not be charging my card until it ships. Now I just called to cancel and am told that it has to be escalated to level 2 support and they will contact me between 24-48 to "discuss" the cancellation. Who needs level 2 to cancel an order???
While the device seems like the right choice, something in my gut it telling me that Kobo is not the company I want to deal with.