Thread: The bad Kobo customer service thread
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Old 05-07-2013, 02:03 AM   #46
guitarizt
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Join Date: Apr 2013
Location: Reno
Device: Sony PRS-T1; PW1; H2O
Quote:
Originally Posted by ilovejedd View Post
Just received my Aura HD (Los Angeles, CA). No wonder Kobo's customer service reps had no idea about order status. Packing slip on mine said it shipped directly from Ingram Micro which is an electronics wholesale/distributor. That said, pretty sure Ingram Micro provides Kobo with order info so Kobo should still develop a way for customers to easily track orders online.
Thanks, this is super interesting. That would explain the confusion. Hopefully they can improve on things so they go smoother in the future.
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