Quote:
Originally Posted by graycyn
Anyway, I explain all this to the Kobo CS person, and I indicated that I wished to return for a refund. (I wasn't sure I trusted an exchange process to go smoothly, but I planned to buy another.) She said that Kobo DOES NOT DO RETURNS FOR REFUNDS! So, if you are not sure about whether or not you will like the Aura HD in person, don't buy expecting to be able to return for a refund, even if you get a defective unit!
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If you you paid by credit card, didn't get what you paid for, you can file a complaint with your credit card and get the money from them. They'll go after Kobo.
Not sure about every country, but in the US, it's illegal to charge someone for something they didn't receive, and "device works as advertised" is part of that. They're not allowed to pass off broken stock as good.
See if you can get an email confirming in writing the "no returns for refunds, even for damaged stock" part. It'll make complaining to the credit card company much smoother.