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Subject
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[Aura HD] Broken Screen
Discussion Thread
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Response Via Email(Yolanda T) - 05/06/2013 02:14 PM
Hello Ken,
Thank you for contacting Kobo Customer Care. We apologize for the extreme delayed response. This is due to a high volume of emails. We have not been able to respond in the normal timeframe. Please accept our apologies for any inconvenience caused.
We are sorry to let you know that our help is limited regarding repairing your device, however, we recommend you to take it to a local store to see what they can do for you.
We were glad to assist you today. If you need additional assistance feel free to contact us via email, chat or phone call.
Regards,
The Kobo Email Team
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Auto-Response - 05/04/2013 06:30 PM
Thank you for contacting Kobo Customer Care. Your question has been received and you can anticipate a response within 24-48 hours.
Customer By Email (Ken Maltby) - 05/04/2013 06:30 PM
I broke the touchscreen, upgrading the internal MicroSD card. So I am
NOT asking for repairs under the warranty. I would like to see if I
can get it repaired, and what it might cost.
Luck;
Ken
Question Reference #130504-000829
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Product Level 1: Kobo eReader
Product Level 2: Aura HD
Category Level 1: eInk Device
Category Level 2: Broken Screen (Physical Damage)
Date Created: 05/04/2013 06:30 PM
Last Updated: 05/06/2013 02:14 PM
Place Of Purchase:
Geo Interaction:
Incident Language: English
Phone Number:
Country: Canada
"
Or boiled down a bit - "We are sorry to let you know that our help is limited regarding repairing your device, however, we recommend you to take it to a local store to see what they can do for you."
(By "limited", they mean nonexistent)
The distilled version: We don't repair anything, we just sell them.
Luck;
Ken