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OK, called up Kobo, they will return for an exchange, and I guess I'll just have to hope that goes smoothly. I think I would have preferred to return for a refund and order another device, but apparently Kobo WILL NOT ACCEPT A RETURN FOR A REFUND!
So wish me luck. They don't seem to have been doing the best job with people's orders, I hope they can actually keep track of and handle an exchange! First I need to do a factory reset, apparently, before they can even start to process the exchange, so I need to use my notes/highlights to edit a couple epubs, then I will do the reset and call 'em back.
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