Quote:
Originally Posted by ilovejedd
Yes, well, given all the complaints, we can clearly see that the hardware sales side of Kobo is a bit broken. It's understandable that they'd keep it separate from ebook/digital sales but why they couldn't even have a decent online order tracking system in place is beyond me. Even if all it says when you log in is "Processing", I think that still would've gone a long way to alleviate customers' concerns.
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How many complaints were there, really? There were two very vocal posters who repeatedly posted their experience over and over again in every thread. And how real / reliable are they? One of them stated they had a certain ereader, then they said they ordered it, then they said they were going to order it. When one part of the story seems to constantly change I tend to doubt the entire story and the person relating it.
I also find it odd that both people were hell bent on finding out the status of their order, finding out if it had shipped, and finally confirming it had shipped, then decide they want to cancel. It just doesn't seem logical to want something so badly as to invest all of that time and energy into finding out where it is, is it coming, only to no longer want it once you've confirmed it's coming.
As for changing the way they process orders, they aren't an online retailer, it's more of an afterthought for them and a line of last resort for most buyers, so why sink time and money into something you don't need or aren't going to use in the future. Like they said, this is a one time thing. I would think any future readers of similar size / quality would go through their regular selling channels.