Quote:
Originally Posted by Sharkus
The Rakuten / Buy.com angle is an interesting one. As said by others, some of the companies run by Rakuten, of which Kobo is one, are basically left to their own devices (no pun intended), and I do recall being told that this was going to be the case for Kobo. Mickey (Hiroshi Mikitani) likes what he sees, and doesn't want to change anything, less it change what we do and how we do it. The "if it ain't broke, don't fix it" cliche springs to mind.
I can see sense in the Rakuten us website selling Kobo devices, it'd be another avenue for the US, and who knows, it might happen
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Yes, well, given all the complaints, we can clearly see that the hardware sales side of Kobo is a bit broken. It's understandable that they'd keep it separate from ebook/digital sales but why they couldn't even have a decent online order tracking system in place is beyond me. Even if all it says when you log in is "Processing", I think that still would've gone a long way to alleviate customers' concerns.