Quote:
Originally Posted by guitarizt
6charlong is from the USA and ordered his Kobo the exact same day as me. He already has his and I'm still waiting for mine to ship. I've contacted support 4 times to check on the order status and to try to cancel the order. It would be nice if the Aura was sold on Amazon with warranty by the time the pw2 comes out so I have some options, but I don't want to have to deal with buying direct from Kobo ever again because of their poor customer service. At least with Amazon they let you cancel orders in a timely manner, and people's orders ship in the order they were received.
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Are you sure you haven't received a tracking number yet? Perhaps the email got put in spam or something? I ordered on 4/25, received an invoice 4/30 and got the tracking number 5/3.
I wouldn't count on customer service knowing since they seem to be there more for ebooks rather than hardware sales. Seriously, though, I have no idea why Kobo didn't just sell the ebook readers via Rakuten/Buy.com.