Quote:
Originally Posted by taming
I have not ever heard anyone from Kobo say this. What I do know is that they are actively working on this issue. The worst offender, from my perspective, has been their own font, Kobo Nickel.
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This the reply I had from Kobo support when I raised the problem with them in March.
Quote:
We have not been able to test it in the Nickel font through the file you sent us as it does not come up in the list of font options with the documents you send us. However when we tested the file you sent us in the font call "Avenir," we were able to recreate the problem.
Unfortunately, we do not support texts outside of what the Kobo Glo comes with. To ensure sideloaded content is viewed without problems, you need to view it with the "Document Default" test.
When you either create your own documents or sideload documents from other sources and the Document default is not selected, we cannot guarantee that the font will behave properly or that you would see the text as it should appear.
We understand that with previous version this might have worked, however, the software has been re-written for optimal usage.
We are not sure why you are sideloading your Kobo books. However, if you can provide us with a concrete example from a Kobo-purchased book that we can test, we will able to let our development team know of the discrepancy with the italic font.
The eBook would have to be sent to us with a specific example on a page where the problem is appearing so that we can test accordingly.
We apologize for the inconvenience. We are aware that this is not the response you would want to receive. We will try our best to provide you with a solution.
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Essentially they are saying that they only support epubs with the Document Default font. I appreciate that their left hand may not know what there right hand is doing: the support desk may not be aware that the developers are working on a fix. But this has been a problem for several months now, and it can't be that hard to fix; I had the same problem with one of my side-loaded fonts until I fixed the naming and now it works fine. Kobo just need to do the same with their own internal fonts.