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Old 05-05-2013, 04:04 PM   #20
JSWolf
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Posts: 80,071
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Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
Quote:
Originally Posted by BeccaPrice View Post
no, it's in an M-edge case, so the case isn't the issue.

i wish AZ wasn't so far away, or that I wasn't so busy... I'd take a long weekend to fly out there and see what I could do for her. She doesn't use Calibre, and she does have a lot of books on it, set up into collections. Most of them are books I've sent her rather than ones she's purchased from Amazon, so a factory reset and then reloading the books will be a non-trivial exercise.
Have your mom install Teamviewer. Then you can get into her computer. She can plug the Kindle into the USB and you can copy the contents off to the computer.

Then you can walk her through a reset and load the content back on after. Yes, the collections may be lost, but the content will be there.
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