[Gazella]

Originally Posted by John F

Here is my edited experience...

Live chat on 4/19:


and then the emails:
4/22 their response:

Me on 4/22:

Kobo 4/25:

My reply 4/25 (with screen captures showing it isn't in my purchase history):

Kobo 4/29:

Me 4/29:

Them 4/29:

Took them 10 days...

Edit: "has been delievered". Do they mean received or currently being shipped out to you?