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Old 05-04-2013, 11:04 PM   #31
Ken Maltby
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Posts: 4,466
Karma: 6900052
Join Date: Dec 2009
Location: The Heart of Texas
Device: Boox Note2, AuraHD, PDA,
Quote:
Originally Posted by 93terp View Post
Ken,

What's the return process for a defective unit? The thought of having to have any more interaction with Kobo CS is fairly repugnant at this point!
I haven't received an answer to my email, and I don't expect one until late
Monday or Tuesday. I asked them about repair service outside of any
warranty, as I broke it myself, although I don't know how I actually did
cause the loss of the touchscreen. There might be different procedures,
under the warranty.

Luck;
Ken
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